KYRGYZ FRIENDS SILKROAD(hereinafter referred to as 'we') is making every effort to protect your personal information and human right to privacy. We have established and comply with 'Personal Information Processing Policy' in accordance with the standards of the 『Act on promotion of information and communications network utilization and information protection』 and 『Act on the Protection of Personal Information』. For what purposes and procedures on the personal information of users are being collected and used, and what measures are being taken to protect personal information, we will inform you as follows. If the 'Personal Information Processing Policy' is revised, we will notify you in advance through our website. You have the right to disagree with changes on disclosure and use of personal information but will be restricted from membership registration and provision of travel services if you do not agree.
We collect only the minimum personal information necessary for the provision of travel services and member services of users as follows.
| Collection/Use Items | Purpose of collection/use |
|---|---|
| ID, password, name (Korean/English), date of birth, gender, email, contact number, address, legal representative information (name, relationship, contact number) | User identification, membership service provision, confirmation when signing up for members under the age of 14, information on various events |
| Collection/Use Items | Purpose of collection/use |
|---|---|
| Name (Korean/English), date of birth, gender, passport number, passport expiration date, passport issuance date, visa status, e-mail, contact information, address | Reservation and consultation of travel package, identification of departure availability, satisfaction survey |
| Name, date of birth, gender, passport number | Travel insurance |
| Name, credit card number, expiration date, relationship with contractor, account number | Payment, settlement, refund |
Personal information is collected through product reservation (purchase) and the other methods such as identification.
We shall use the collected personal information for the following purposes.
* The above information includes not only the information at the time of registration but also information that has been changed due to information correction.
When the purpose of collecting or receiving your personal information is achieved, or requesting withdrawal according to the procedures expressed by the customer, or restricting or suspending the customer's qualifications due to the stated reason for loss of membership, the individual Information will be deleted and destroyed so that it cannot be viewed or used for any purpose. However, if it is necessary to preserve it in accordance with relevant laws and regulations, the company keeps the member information for fixed period by the relevant laws and regulations as follows.
However, the following are exceptions.
* However, even in the above cases, the retention period which should be notified to the user with valid reasons in advance and the personal information will be completely destroyed afterwards.
In principle, we do not disclose your personal information to other companies or organizations that are not related to the service. However, the case of sharing customer's personal information is as follows.
In addition, the following cases apply.
The personal information provided by the user at the time of booking a travel package and the content agreed upon are deemed to be withdrawn when the reservation is canceled. If you contact the person in charge of personal information management by phone or e-mail, we will take necessary steps such as deletion of personal information.
You can view or correct your registered personal information at any time. If you wish to view and correct personal information, access with your ID and directly view or correct it, or contact our call center.
Deletion shall be done after calling or in person, and after going through a set identification procedure.
After that, all your consent will be withdrawn and your personal information will not be used immediately. If you cannot log in normally after completing the deletion (withdrawal) procedure, all information has been destroyed.
If there is any change in the personal information provided by the customer, please access and correct it immediately with the latest information.
In addition, if you contact the person in charge of information management by phone, writing, or e-mail, we will take immediate actions.
In handling user's personal information, we take the following measures to ensure safety so that personal information is not lost, stolen, leaked, altered or damaged.
We will restrict access to personal information as follows.
We are not responsible for any mistakes made by users or for what happens due to basic Internet risks.
In order to protect the user's personal information, it is necessary to properly manage and take responsibility for the items necessary for customer recognition.
In order to protect customer's personal information and to handle complaints related to personal information, we designate a person in charge of personal information management as follows.
You can report all your requests regarding personal information protection to the person in charge of personal information management or to the department in charge while using our services. We will provide prompt and sufficient answers to your reports.
If you need other personal information consultation, you can contact the Personal Information Infringement Report Center (call: 118) operated by the Korea Information Security Agency (KISA).
You can contact the Personal Information Infringement Report Center, the Personal Information Dispute Mediation Committee, the Supreme Prosecutors' Office Cyber Investigation Division, the Korean National Police Agency Cyber Bureau, etc. for consultation related to personal information.
When we revise our personal information processing policy, we will notify you through the 'Notices' in our website.