Privacy Policy

KYRGYZ FRIENDS SILKROAD(hereinafter referred to as 'we') is making every effort to protect your personal information and human right to privacy. We have established and comply with 'Personal Information Processing Policy' in accordance with the standards of the 『Act on promotion of information and communications network utilization and information protection』 and 『Act on the Protection of Personal Information』. For what purposes and procedures on the personal information of users are being collected and used, and what measures are being taken to protect personal information, we will inform you as follows. If the 'Personal Information Processing Policy' is revised, we will notify you in advance through our website. You have the right to disagree with changes on disclosure and use of personal information but will be restricted from membership registration and provision of travel services if you do not agree.

Collection methods and items of personal information

We collect only the minimum personal information necessary for the provision of travel services and member services of users as follows.

- When registering as a member
Collection/Use Items Purpose of collection/use
ID, password, name (Korean/English), date of birth, gender, email, contact number, address, legal representative information (name, relationship, contact number) User identification, membership service provision, confirmation when signing up for members under the age of 14, information on various events
- When booking a travel package
Collection/Use Items Purpose of collection/use
Name (Korean/English), date of birth, gender, passport number, passport expiration date, passport issuance date, visa status, e-mail, contact information, address Reservation and consultation of travel package, identification of departure availability, satisfaction survey
Name, date of birth, gender, passport number Travel insurance
Name, credit card number, expiration date, relationship with contractor, account number Payment, settlement, refund
Collection methods of personal information

Personal information is collected through product reservation (purchase) and the other methods such as identification.

Purpose of collection and use of personal information

We shall use the collected personal information for the following purposes.

  1. 1. Settlement for Fulfillment of contracts related to service provision
    - Travel package reservation, travel insurance, flight ticket/hotel reservation, confirmation and consultation of reservation details, provision of contents, delivery of goods or sending of bill, purchase and payment, refund, identification of departure availability etc.
  2. 2. Customer management
    - Identification for service use, prevention of illegal use or unauthorized use by non-membership, confirmation of membership, limit of use and number of use, age verification, confirmation of legal representative’s consent when collecting personal information of children under the age of 14, records preservation for conciliation of dispute, complaint handling, delivery of notices, etc.
  3. 3. Use for new services, marketing, and advertising
    - Provision of services and advertisements according to demographic characteristics, delivery of advertisement such as special events, new products and provision of participation opportunities, identification of access frequency, statistics on service use and provision of services related to new and affiliated businesses, and the other various marketing activities, etc.

* The above information includes not only the information at the time of registration but also information that has been changed due to information correction.

Use, retention period and destruction of personal information

When the purpose of collecting or receiving your personal information is achieved, or requesting withdrawal according to the procedures expressed by the customer, or restricting or suspending the customer's qualifications due to the stated reason for loss of membership, the individual Information will be deleted and destroyed so that it cannot be viewed or used for any purpose. However, if it is necessary to preserve it in accordance with relevant laws and regulations, the company keeps the member information for fixed period by the relevant laws and regulations as follows.

  1. A. Records on contract or cancellation: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)
  2. B. Records on payment and supply of goods, etc.: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)
  3. C. Records on consumer complaints or disputes: 3 years (Act on Consumer Protection in Electronic Commerce, etc.)
  4. D. Records on display and advertisement: 6 months

However, the following are exceptions.

  1. A. When payment is not completed due to a problem in settlement
  2. B. When we believe that we need to preserve it because it is necessary to protect other customers
  3. C. If we need to preserve it under the regulations of other laws such as the Commercial Act
  4. D. In case the consent of the user has been obtained individually
  5. E. In case it shall be need to preserve for fixed period according to our internal regulations

* However, even in the above cases, the retention period which should be notified to the user with valid reasons in advance and the personal information will be completely destroyed afterwards.

- Destruction method
  • - Personal information printed on paper: crushed using a shredder
  • - Personal information stored in the form of electronic files: There is not trace left, and the records shall be deleted through a method that cannot reproduce the records.
Provision and sharing of personal information to a third party

In principle, we do not disclose your personal information to other companies or organizations that are not related to the service. However, the case of sharing customer's personal information is as follows.

  • - It shall be provided to domestic and international airlines, car rentals, and hotel companies for boarding aircraft, car rentals, and hotel stays.
  • - If you take out travel insurance, it shall be provided to the relevant insurance company.

In addition, the following cases apply.

  • - When there is a request from a related agency for investigation purposes according to related laws
  • - When providing statistics to a partner company or research organization in a form in which a specific individual cannot be identified for academic research or market research
  • - When there is a request in accordance with the procedures stipulated by other related laws
    * In principle, even if information is provided in accordance with relevant laws or by the requesting agency of an investigative agency, it is to notify users. Depending on the legal basis, we may not be able to notify you inevitably, but we will do our utmost to ensure that information is not provided indiscriminately against the original purpose of collection and use.
Withdrawal of consent to collection, use, and provision of personal information

The personal information provided by the user at the time of booking a travel package and the content agreed upon are deemed to be withdrawn when the reservation is canceled. If you contact the person in charge of personal information management by phone or e-mail, we will take necessary steps such as deletion of personal information.

Access, correction and deletion of personal information

You can view or correct your registered personal information at any time. If you wish to view and correct personal information, access with your ID and directly view or correct it, or contact our call center.
Deletion shall be done after calling or in person, and after going through a set identification procedure.
After that, all your consent will be withdrawn and your personal information will not be used immediately. If you cannot log in normally after completing the deletion (withdrawal) procedure, all information has been destroyed.
If there is any change in the personal information provided by the customer, please access and correct it immediately with the latest information.
In addition, if you contact the person in charge of information management by phone, writing, or e-mail, we will take immediate actions.

Management to protect personal information

In handling user's personal information, we take the following measures to ensure safety so that personal information is not lost, stolen, leaked, altered or damaged.

  • - Your personal information shall be protected by encryption.
  • - In preparation for external intrusions such as hacking, each intrusion blocking and detection system shall be used to ensure security.
  • - The data storage room, such as the computer room, is set as a special protected area, so only authorized persons can enter.

We will restrict access to personal information as follows.

  • - Those who perform reservation tasks
  • - Persons who perform personal information management tasks such as personal information manager and the person in charge
  • - Those who are inevitable to handle personal information for other business purposes

We are not responsible for any mistakes made by users or for what happens due to basic Internet risks.
In order to protect the user's personal information, it is necessary to properly manage and take responsibility for the items necessary for customer recognition.

Civil service for personal information

In order to protect customer's personal information and to handle complaints related to personal information, we designate a person in charge of personal information management as follows.

· Personal information manager
  • - Name: Sung-Kee, Kim
  • - Position: Representative & CEO
  • - Phone: (+82) 010 4691 6538
  • - E-mail:

You can report all your requests regarding personal information protection to the person in charge of personal information management or to the department in charge while using our services. We will provide prompt and sufficient answers to your reports.

If you need other personal information consultation, you can contact the Personal Information Infringement Report Center (call: 118) operated by the Korea Information Security Agency (KISA).

You can contact the Personal Information Infringement Report Center, the Personal Information Dispute Mediation Committee, the Supreme Prosecutors' Office Cyber Investigation Division, the Korean National Police Agency Cyber Bureau, etc. for consultation related to personal information.

· Personal Information Infringement Report Center (operated by Korea Internet & Security Agency)
· Personal Information Dispute Mediation Committee (operated by the Personal Information Protection Committee)
· Cyber ​​Investigation Division, Supreme Prosecutors' Office
· Korean National Police Agency Cyber ​​Bureau
Obligation of notice

When we revise our personal information processing policy, we will notify you through the 'Notices' in our website.